Provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answer questions and provide information as needed. Generate sales through excellent customer service, add-on and up-selling. Perform all job responsibilities in a safe, timely and efficient manner while representing Sid Harvey’s in a professional manner.
Sid Harvey’s an HVAC wholesale distributor of heating, cooling and refrigeration equipment and products is seeking a full-time HVAC Counter Sales for its West Springfield, MA Location.
Summary
Provide excellent customer service by assisting customers promptly and courteously with their purchases and efficient processing of their orders. Answer questions and provide information as needed. Generate sales through excellent customer service, add-on and up-selling. Perform all job responsibilities in a safe, timely and efficient manner while representing Sid Harvey’s in a professional manner.
Reports To
Branch Manager
Essential Duties and Responsibilities
Promptly assist customers at counter. Ask pertinent questions, provide information they may need, take orders and provide excellent customer service.
Conduct self in a professional and ethical manner at all times. Treat external and internal customers and associates with courtesy and respect.
Effectively promote MITCO and Sid Harvey Manufactured and Remanufactured products as selling tools towards customer up-selling.
Data entry and retrieval on computer system, including entering of customer orders, branch transfers, obtain quotation information, inventory information, pricing.
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Follow-up on customer orders, resolve problems to the customer’s satisfaction, respond timely to customer. Also notify Branch Manager of any missed opportunities, for example, if they ask for merchandise that we don’t have sell or are out-of-stock.
Answer telephones professionally and pleasantly, assisting customers, taking orders and providing excellent customer service.
Provide product/job quotes as appropriate.
Demonstrate knowledge of Sid Harvey products (i.e. Air Conditioning, Refrigeration and Heating) to meet customer’s needs.
Continuously update product knowledge through any available resources. Stay informed and educated as to product inventory and applicability. Know location of merchandise in warehouse.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Assist in maintaining appearance of branch as needed, straightening, cleaning counter area, warehouse, bathrooms, etc.
Report back orders and/or material discrepancies.
Accurately perform cycle counts as required.
Perform all duties in a safe manner, following all safety rules. Inform manager of any potentially hazardous conditions.
Assist in year-end physical inventories as requested.
Perform other responsibilities as directed.
Abilities and Physical Requirements
While performing the duties of this job, the employee is regularly required to stand; walk; carry and or reach. The employee is regularly required to lift up to 25 lbs. The employee is frequently required to lift up to 50 lbs. The employee is occasionally required to lift up to 100 lbs.
While performing the duties of this job, the employee is regularly required to talk or hear; read and identify numbers for accurate order filling and receiving of material, payment processing, etc. The employee is regularly required to apply sound reasoning and logic in performing daily tasks. The employee is required to be able to safely operate a forklift and or pallet jack. Must be able to pass a drug test.
Benefits - In addition to highly competitive wages and a Bonus Program, full-time employees enjoy a very robust benefits package, including:
Generous company contribution for the employee as well as qualified spouse and dependents insurance for: Medical, Dental, Vision, Life insurance and Long-term disability insurance.
Paid Vacation, Paid Holidays, Sick Time and Flex time.
401-K with partial company match.
Profit Sharing
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About Sid Harvey's
Wholesale & Distribution500 employeesFounded 1931
Private family-owned HVAC/R distributor and manufacturer supplying contractors with heating, air-conditioning, refrigeration equipment, parts, and supplies.
