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Counter Sales / Service Intake Representative
American Hose & Hardware (A Singer Industrial Company)
Forest Park, USA
Full-time
Mid
Onsite
Discovered 1 weeks ago
Free
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Ready to ScanRole Overview
This is a full-time, on-site technical counter role focused on:
Hydraulic service intake & repair coordination
Parts identification, sizing, and assembly support
Technical counter sales and customer service
You will work directly with customers bringing in hydraulic cylinders, hoses, pumps, and components for repair, requiring mechanical troubleshooting, measurement, and problem-solving skills — not just order entry.
Full Job Posting
Position Overview
This is a full-time, on-site technical counter role focused on:
Hydraulic service intake & repair coordination
Parts identification, sizing, and assembly support
Technical counter sales and customer service
You will work directly with customers bringing in hydraulic cylinders, hoses, pumps, and components for repair, requiring mechanical troubleshooting, measurement, and problem-solving skills — not just order entry.
Key Responsibilities
- Intake and evaluate hydraulic components for repair (cylinders, hoses, pumps, fittings)
- Create detailed service work orders and repair tickets in ERP system
- Diagnose issues and recommend hydraulic and mechanical solutions
- Perform precision measurement using calipers, micrometers, and gauges
- Calculate dimensions using fractions, decimals, and conversions
- Identify and source industrial parts, fittings, and replacement components
- Collaborate with shop technicians and service teams to ensure accurate repairs
- Provide technical counter support and B2B customer service
- Maintain an organized, efficient, and professional service counter
Required Qualifications
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