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Corporate Business Analyst
Legal Aid Ontario
Toronto, CAN
Full Time
Mid
1 weeks ago
Business AnalysisRequirements GatheringUser StoriesAgile MethodologiesProcess MappingTechnical Writing
Free
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Business AnalysisRequirements GatheringUser Stories
About the Role
Legal Aid Ontario is hiring a Corporate Business Analyst to join the IT Quality Assurance & Corporate Analysts group. The role involves gathering requirements, writing user stories, documenting functional specifications, and supporting agile delivery for IT application projects.
Key Skills for This Role
Business AnalysisRequirements GatheringUser StoriesAgile MethodologiesProcess MappingTechnical Writing
Responsibilities
- Engage with business stakeholders to gather, document, and prioritize requirements
- Understand business processes and workflows to identify opportunities for automation or improvement
- Conduct stakeholder interviews, workshops, and analysis to define business requirements
- Conduct business process reviews, journey mapping, and user experience validation
- Write clear, concise, and testable user stories and acceptance criteria
- Break down complex business requirements into manageable user stories for the development team
- Write clear and concise functional design specification documents
- Evaluate business output requirements and formats to determine and recommend the most appropriate system design solution
- Analyze and evaluate existing and new systems to verify a match to the business requirement
- Construct workflow charts and process and system diagrams; write system specifications
- Prepare test case scenarios to support DAT, FAT, UAT testing
- Support IT QA team during testing cycles/coordinating UAT
Requirements
- Computer science degree or IT relevant working experience and IT Certifications
- 5+ years in an IT business analyst role
- Familiarity with business analysis tools and techniques (e.g., SWOT analysis, process mapping)
- Strong analytical skills with the ability to identify issues and propose solutions
- Experience in stakeholder management and working closely with cross functional teams
- 3+ years Business Analyst experience in an Agile environment
- Strong understanding of agile methodologies (Scrum, Kanban, etc.)
- Experience in writing user stories, defining acceptance criteria and managing a product backlog
- Proficiency with Jira, Confluence, ServiceNow Agile Development application or similar Agile tools
- Understanding of IT systems, software development processes, and technical terminology
- 3+ years’ in depth experience in two or more of the following applications: MS Office 365 suite cloud technologies, MS Dynamic CRM, Oracle PeopleSoft CRM and Financials, Oracle Service Cloud Intelligent Advisor, and ServiceNow
- 3+ years of experience with design and implementation of digital B2C customer service solutions including knowledge management and digital customer service/assistant technologies
Full Job Posting
Primary function
- As a member of the IT Quality Assurance & Corporate Analysts group, the Corporate Business Analyst (CBA) will be assigned to multiple concurrent approved IT application related projects and/or agile sprints.
- The CBA will collaborate with cross functional teams to analyze business needs and translate them into technical requirements or agile stories.
- The CBA will work closely with the Lead, IT Programs, Products and Project Delivery, stakeholders, developers, and Project Managers.
Key accountabilities
- Engage with business stakeholders to gather, document, and prioritize requirements.
- Understand business processes and workflows to identify opportunities for automation or improvement.
- Conduct stakeholder interviews, workshops, and analysis to define business requirements.
- Conduct business process reviews, journey mapping, and user experience validation.
- Write clear, concise, and testable user stories and acceptance criteria.
- Break down complex business requirements into manageable user stories for the development team.
- Write clear and concise functional design specification documents.
- Evaluate business output requirements and formats to determine and recommend the most appropriate system design solution.
- Analyze and evaluate existing and new systems to verify a match to the business requirement.
- Construct workflow charts and process and system diagrams; writing system specifications.
- Prepare test case scenarios to support DAT, FAT, UAT testing.
- Support IT QA team during testing cycles/coordinating UAT.
Required Skills & Experience
- Computer science degree or IT relevant working experience and IT Certifications.
- 5+ years in an IT business analyst role.
- Familiarity with business analysis tools and techniques (e.g., SWOT analysis, process mapping).
- Strong analytical skills with the ability to identify issues and propose solutions.
- Experience in stakeholder management and working closely with cross functional teams.
- 3+ years Business Analyst experience in an Agile environment.
- Strong understanding of agile methodologies (Scrum, Kanban, etc.).
- Experience in writing user stories, defining acceptance criteria and managing a product backlog.
- Proficiency with Jira, Confluence, ServiceNow Agile Development application or similar Agile tools.
- Understanding of IT systems, software development processes, and technical terminology.
- 3+ years’ in depth experience in two or more of the following applications: MS Office 365 suite cloud technologies, MS Dynamic CRM, Oracle PeopleSoft CRM and Financials, Oracle Service Cloud Intelligent Advisor, and ServiceNow.
- 3+ years of experience with design and implementation of digital B2C customer service solutions including knowledge management and digital customer service/assistant technologies.
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