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Corporate Business Analyst

Legal Aid Ontario
Toronto, CAN
Full Time
Mid
1 weeks ago
Business AnalysisAgile MethodologiesJiraConfluenceServiceNowMS Office 365
Free

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Company Bio

  • Legal Aid Ontario employees are committed to making a difference in the lives of our clients.
  • As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job.

Primary function

  • As a member of the IT Quality Assurance & Corporate Analysts group, the Corporate Business Analyst (CBA) will be assigned to multiple concurrent approved IT application related projects and/or agile sprints.
  • The CBA will collaborate with cross functional teams to analyze business needs and translate them into technical requirements or agile stories.
  • The CBA will work closely with the Lead, IT Programs, Products and Project Delivery, stakeholders, developers, and Project Managers.
  • The CBA will gather and prioritize requirements, write user stories, and provide assistance in overall sprint planning and execution.
  • The CBA will also be responsible for documenting system requirements and supporting development of detailed functional design specifications.

Key accountabilities

  • Engage with business stakeholders to gather, document, and prioritize requirements.
  • Understand business processes and workflows to identify opportunities for automation or improvement.
  • Conduct stakeholder interviews, workshops, and analysis to define business requirements.
  • Conduct business process reviews, journey mapping, and user experience validation.
  • Write clear, concise, and testable user stories and acceptance criteria.
  • Break down complex business requirements into manageable user stories for the development team.
  • Collaborate with the IT Lead and Project Manager to ensure user stories are aligned with business priorities.
  • Write clear and concise functional design specification documents.
  • Define the specifications to meet the business objectives and of the product being designed or built.
  • Evaluate business output requirements and formats to determine and recommend the most appropriate system design solution.
  • Analyze and potentially evaluate existing and new systems to verify a match to the business requirement.
  • Construct workflow charts and process and system diagrams; studying system capabilities; writing system specifications.

Required skills & experience

  • Computer science degree or IT relevant working experience and IT Certifications.
  • 5+ years in an IT business analyst role.
  • Familiarity with business analysis tools and techniques (e.g., SWOT analysis, process mapping).
  • Strong Analytical skills with the ability to identify issues and propose solutions.
  • Experience in stakeholder management and working closely with cross functional teams.
  • 3+ years Business Analyst experience in an Agile environment.
  • Strong understanding of agile methodologies (Scrum, Kanban, etc.).
  • Experience in writing user stories, defining acceptance criteria and managing a product backlog.
  • Proficiency with Jira, Confluence, ServiceNow Agile Development application or similar Agile tools.
  • Understanding of IT systems, software development processes, and technical terminology.
  • 3+ years in depth experience in two or more of the following applications; MS Office 365 suite cloud technologies, MS Dynamic CRM, Oracle PeopleSoft CRM and Financials, Oracle Service Cloud Intelligent Advisor, and ServiceNow.
  • 3+ years of experience with design and implementation of digital B2C customer service solutions including knowledge management and digital customer service(s)/ assistant technologies.

Additional Information

  • Final candidates for this position will be required to undergo a criminal record check.
  • This position is collectively represented by the Ontario Public Service Employees Union (OPSEU).

Equity Statement

  • Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment.
  • LAO encourages applicants from equity seeking groups.
  • Accommodations are available throughout the recruitment process.

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