Corporate Account Specialist
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Key skills for this role
About the Role
Manage 150+ corporate client accounts, identify business expansion opportunities, and handle client inquiries, disputes, and declined transactions. Process card applications and KYC, provide training on platforms, and assist with onboarding subsidiaries.
Key Skills for This Role
Responsibilities
- Manage 150+ corporate client accounts
- Identify business expansion opportunities
- Handle client inquiries, disputes, and declined transactions
- Process card applications and KYC
- Provide training on platforms (CPC, Vpol, Virtual IBAN, etc.)
- Assist with onboarding of subsidiaries
- Act as backup for Relationship Managers
- Resolve issues such as declined payments, token limits, virtual IBAN problems, and portal access errors
- Monitor high usage cards and notify clients of insufficient funds or PIN issues
- Complete, review, and submit new client applications
- Track application status and update Master Tracker
- Coordinate with Business Development, Finance, Risk & Credit teams
Requirements
- Experience managing corporate client accounts
- Knowledge of KYC and onboarding processes
- Proficiency in client training and support
- Ability to coordinate with multiple internal teams
Full Job Posting
Key Responsibilities
- Manage 150+ corporate client accounts
- Identify business expansion opportunities
- Handle client inquiries, disputes, and declined transactions
- Process card applications and KYC
- Provide training on platforms (CPC, Vpol, Virtual IBAN, etc.)
- Assist with onboarding of subsidiaries
Client Support & Issue Resolution
- Act as a backup for Relationship Managers
- Resolve issues such as declined payments, token limits, virtual IBAN problems, and portal access errors
- Monitor high usage cards and notify clients of insufficient funds or PIN issues
- Provide client training on online portals and tools (e.g., Virtual IBAN, CPC, Vpol)
Client Onboarding & Application Tracking
- Complete, review, and submit new client applications
- Track application status and update Master Tracker
- Share status updates with RMs daily
Internal Collaboration
- Coordinate with Business Development, Finance, Risk & Credit teams
- Support rebate calculations and overdue account follow ups
Market & Reporting
- Maintain Qatar market rebate agreements
- Assist with regional onboarding
- Send transactional and balance reports to clients and authorized signatories
Process Improvement
- Improve onboarding, AML checks, and documentation workflows
- Support adoption of BI tools and reporting best practices
Virtual IBAN & Rebate Management
- Oversee manual payment allocation
- Support client migration to Virtual IBAN
- Manage rebate processing for 300+ clients
Skills
- Active Listening
- Relationship Building
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