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Core Support - Full Stack Engineer (.Net, JS, React)

Luxoft

Pune, IND

Full-time

Mid · 5+ years experience

Discovered 2 weeks ago

• Bachelor's degree in computer science/information technology or related field • GraphQL (server + client) • 5+ years of experience in support of web applications, Advanced .NET Core API design. • 3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience • Software packaging and software release management using GitHub • Effective Communication (verbal + written) • Excel at triage or analysis of situations for production support

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Responsibilities

Triage & Incident Ownership o Perform rapid intake, triage, and prioritization of alerts, tickets, and incidents. o Act as Incident Owner during high-severity events, ensuring clear communication, timely updates, and swift restoration of service. o Maintain accurate, real-time incident timelines and post-incident documentation. • Troubleshooting & Restoration o Execute root-cause isolation across application, middleware, APIs, data, and infrastructure layers. o Use observability/monitoring tools (e.g., Kibana, Dynatrace, CloudWatch, Grafana) to correlate logs, metrics, and traces; identify anomalies, performance bottlenecks, and failure patterns. o Perform targeted mitigations, rollbacks, config fixes, and coordinate hotfixes to restore service quickly. • Cross-Team Collaboration o Engage with App Dev, DevOps, Database, Network, Security, QA, and vendor partners to drive efficient problem resolution. o Provide clear technical context, hypothesis-driven analysis, and evidence from monitoring tools to accelerate fixes. o Facilitate postmortems and continuous improvement actions. • Platform & Application Stack Awareness o Identify and recognize the application stack (UI-frontend, backend services, APIs, queues, databases, caches, containers, orchestration, networking) for each impacted service to quickly isolate the source of issues. o Maintain runbooks, service maps, and dependency diagrams to speed up diagnosis. • Service Quality & Process Excellence o Contribute to automation and self-healing routines (alert tuning, auto-remediation, playbooks). o Recommend monitoring gaps to improve observability

Skills

Bachelor's degree in computer science/information technology or related field • GraphQL (server + client) • 5+ years of experience in support of web applications, Advanced.NET Core API design. • 3+ years of experience in supporting JavaScript with React v18+ with modern patterns or equivalent experience • Software packaging and software release management using GitHub • Effective Communication (verbal + written) • Excel at triage or analysis of situations for production support