Coordinator Customer Service Import

Proactively contact customers by phone and email in effort to support customers and to facilitate movement of the cargo

Trace and monitor dwelling cargo at port and rail locations

Provide support in effort for the customer to take possession of their cargo

Create, send, and record abandonment letters in alignment with the global policy

Coordinate with vendors and collect quotes for surveys, salvage, or destruction of the cargo ; Coordinate with other departments internally as required

Create and collect salvage agreements, and work with the buyer to ensure collection of the cargo

Coordinate with AP to ensure payment of invoices to vendors

Create TREX for costs incurred to the vendors which were arranged by Dwell/Abandonment team

Utilize available macros to monitor and proactively communicate with customers to avoid late Customs filings

Ensure that all shipments required for General Order are filed timely to avoid Customs penalty

Coordinate with all respective parties including but not limited to, customers, Customs, general order warehouses, and terminals, to ensure seamless movement of cargo throughout the General Order process including facilitating lien release.

Attach files related to General Order and abandonment in FIS and ensure shipments have been postponed to avoid archiving

Ensure work is recorded in the appropriate forms (Microsoft Office Forms or other designated location)

Receive and record Customs penalties in designated locations and ensure petitions are submitted timely. Research and coordination with other departments internally may be required to complete the petition.

Write petition letters to customs to mitigate customs penalties

Receive notifications from Surety and ensure that appropriate action is taken

Coordinate with AP to ensure payments are processed to Customs within the given deadline

Monitor empty return of customers (MH) which have agreement for Hapag to pay for the chassis

Support with additional weekly reports as required

Attractive Annual Bonus – Based on company performance, recognizing your impact on our success.

Hybrid Work Environment – Enjoy the flexibility of working remotely while staying connected with three in-office days per week.

Modern Office Space – Our state-of-the-art office fosters creativity, collaboration, and comfort.

Public Transportation Support – We help cover commuting costs to make your daily travel easier and more affordable.

Comprehensive Benefits Package – Including 401(k) with company match, and health, dental, and vision insurance plans.