Coordinator Contracts

Hilton Grand Vacations is looking for a detailed Contracts Coordinator. With a focus on accuracy, efficiency, and professionalism, the Contract Services Coordinator accepts worksheet submissions from internal customers either in-person or via the Contract Services phone system. Based on the information provided during the submission process, the coordinator generates and processes vacation ownership agreements and related documents.

HERE'S WHY YOU'LL LOVE IT HERE! We offer an excellent benefits package to our full-time Team Members that include:

Salary range: $18 per Hour

Medical, Dental, and Vision insurance from Day One

Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program

HGV provides access to outstanding Team Member benefits, discount travel programs and much more! Join HGV to access these premier benefit programs today!

Generous Paid Time Off Program

Paid Sick Days

Team Member Recognition and numerous learning and advancement opportunities

and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Ensures readiness to accept worksheet submissions and questions from internal customers by being available at the assigned work location or on the Contract Services phone system according to the published work schedule. Remains available to accept submissions/questions in-person or via call through the end of the coordinator’s scheduled shift.

Prepares, generates, and processes vacation ownership contracts and related documents accurately and in a timely manner within documented performance standards.

Verifies data communicated verbally and entered in various company systems to ensure compliance with company policy.

Obtains credit card authorizations (when needed) and accurately processes payments for various transactions.

Retrieves credit reports for applicable sales types, when needed.

Establishes and maintains the purchaser’s file per documented standard operating procedures.

Reviews signed documents for completeness as needed.

Ensures that all required documentation is organized and scanned according to documented standard operating procedures.

Reviews, sorts, and sends completed files to corporate office according to documented standard operating procedures.

Completes assigned daily activities related to opening and closing procedures.

Coordinates and processes contract rescissions/cancellations, as needed.

When requested, participates in and contributes to special projects and other temporary assignments.

Works closely and maintains a professional relationship with Quality Assurance and Sales personnel to obtain necessary documentation to complete contract files in a timely manner.

Demonstrates ability to professionally respond to challenges, including (but not limited to) occasional imminent deadlines and temporary increases in workload.

Exercises flexibility, composure, and patience when interacting with all coworkers, including those who may not interact with the same level of professionalism.

Maintains proficient knowledge and understanding of Contract Services policies and procedures.

Demonstrates initiative and ability to work independently with minimal direct supervision.

Completes all required training and compliance courses according to communicated deadlines.

Carries out all other reasonable requests by management.