Coord-Marketing
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Key skills for this role
About the Role
Delta Hotels and Resorts is looking for a Marketing Coordinator to promote brand awareness, use sales techniques to maximize revenue, and assist guests with property information. The role involves up-selling, scheduling preview tours, and maintaining guest loyalty.
Key Skills for This Role
Responsibilities
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining guest loyalty
- Recognize opportunities to up sell customers and sell enhancements
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation
- Verify eligibility requirements for preview package sales/tours
- Determine and give complimentary gifts to guests
- Answer guest questions about property facilities/services
- Receive, record, and relay messages accurately
Requirements
- High school diploma or GED equivalent
- No related work experience required
- No supervisory experience required
Full Job Posting
Position Summary
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up sell the customer and sell enhancements to create a better Marriott experience or event.
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners.
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
- Answer guest questions about property facilities/services.
- Receive, record, and relay messages accurately, completely, and legibly.
Additional Responsibilities
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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