Coord-Housekeeping
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Key skills for this role
About the Role
Coordinate housekeeping operations, manage room assignments, ensure cleanliness, maintain guest relations, and adhere to safety standards with a high school diploma required.
Key Skills for This Role
Responsibilities
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms
- Assist Housekeeping management in managing daily activities
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry
- Document and resolve issues with discrepant rooms with the Front Desk
- Prepare and distribute room assignments to Housekeeping staff
- Record, monitor, and update list of Do Not Disturb rooms
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list
- Complete required Housekeeping paperwork
Requirements
- Ability to enter and locate work related information using computers
- Ability to stand, sit, or walk for an extended period of time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Professional appearance and adherence to company policies
Full Job Posting
Position Summary
- Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
- Assist Housekeeping management in managing daily activities.
- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Duties
- Document and resolve issues with discrepant rooms with the Front Desk.
- Prepare and distribute room assignments to Housekeeping staff.
- Record, monitor, and update list of Do Not Disturb rooms.
- Ensure that vacant dirty rooms are cleaned by the necessary time and assign rush rooms and rooms previously on the Do Not Disturb list.
- Complete required Housekeeping paperwork.
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
- Ensure adherence to quality expectations and standards.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely.
- Enter and locate work related information using computers.
Physical Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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