successfactors
Conversational Designer
Foundever
Remote, IND
Full-time
Mid
Remote
Discovered 3 weeks ago
CognigyLLMAgentic AIKnowledge AINLURAG
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Conversational Designer
Remote, Any Location, IN
Responsibilities
- Collaborates with the production team, particularly the Conversational AI Engineer and Delivery Manager, to define and deliver the best customer experience
- Conducts assessments within the operation and with clients to identify needs and opportunities
- Map use cases and define the priorities based in impact, effort and feasibility, aligned with the client expectation and contract
- Develops the Conversational AI strategy for projects
- Designs conversational scenarios, flows, and dialogues for chatbots and voicebots
- Creates proto-personas, bot personas, and tone of voice, ensuring voice and messaging align with the brand expectations
- Implement the bot on the CAI platform, implementing the flows, KB, etc
- Participates in KPI analysis, generating qualitative insights and reports to inform project decisions
- Supports the project roadmap, working with the Delivery Manager to prioritize opportunities and improvements
- Drives continuous improvement of the conversational experience and overall user satisfaction
- Trains the bot and reinforces the AI knowledge base in collaboration with the Conversational AI Engineer
- Oversees QA and testing, including UAT and ongoing performance checks, consolidating feedback and implementing fixes
- Integrates client-approved changes and enhancements during project execution
Skills and Qualifications
- Fluent in written and spoken English (C1 level minimum)
- Experience in conversational design for chatbots and voicebots
- Strong knowledge in Conversational AI, LLM, Agentic AI and NLU
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