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Controls Engineer II, Customer Support
BEUMER Group
Remote, USA
Full-time
Senior · 5+ years experience
Remote
USD 110000-120000 yearly / year
Discovered 1 weeks ago
PLCAllen-Bradley PLCs
Free
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PLCAllen-Bradley PLCs
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PLCAllen-Bradley PLCs
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General Responsibility
- This position is a hands-on role requiring strong technical, organizational, and communication skills, focused on supporting BEUMER’s installed systems within the Customer Support division. The Controls Engineer II applies professional programming knowledge to troubleshoot, optimize, and enhance machine control systems—primarily within baggage handling and sortation environments.
- This role plays a key part in ensuring system reliability, performance, and customer satisfaction by working closely with Service, Engineering, and Customer teams to support ongoing operations, upgrades, and modernization initiatives.
Responsibilities
- Understand customer operational needs and translate them into effective control system solutions for existing installations.
- Troubleshoot, maintain, and enhance machine control systems for BEUMER sorters using standard BEUMER control code.
- Diagnose and resolve PLC, controls, and system-level issues in live operational environments.
- Support service activities including corrective maintenance, preventive maintenance, and system optimization.
- Interpret electrical design drawings and specifications to support troubleshooting and modifications.
- Collaborate with Electrical Engineering to support I/O network troubleshooting, updates, and system improvements.
- Partner with software developers and cross-functional teams to resolve system issues and implement enhancements.
- Participate in system testing, validation, and updates both remotely and on-site.
- Prepare and maintain accurate service documentation, including as-built updates and change logs.
- Support on-site service activities, including commissioning support, retrofits, and system upgrades.
- Assist in lifecycle support initiatives, including modernization and continuous improvement efforts.
- Provide technical support and guidance to Field Service Technicians and customers as needed.
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