Controller-Rooms
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Key skills for this role
About the Role
Marriott International is hiring a Controller-Rooms for W Hotels in Riyadh, Saudi Arabia. The role involves assigning rooms, pre-registering guests, coordinating group arrivals, confirming reservations, and ensuring guest satisfaction.
Key Skills for This Role
Responsibilities
- Assign rooms based on guest requests and preferences
- Pre register guests and prepare key packets
- Organize and coordinate pre registration/check in procedures for group arrivals
- Review, follow up, and respond to room/date change requests
- Confirm reservations and cancellations
- Review daily out of order rooms
- Ensure rates match market prices and document exceptions
- Verify and adjust billing for guests
- Prepare and process all guest arrivals and departures
- Activate keys, obtain and verify payment
Requirements
- No high school diploma or equivalent required
- Less than one year of related work experience
- No supervisory experience required
Full Job Posting
Job Overview
- Job Number: 26071481
- Category: Rooms & Guest Services Operations
- Location: Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia
- Schedule: Full Time
- Position Type: Non Management
Responsibilities
- Assign rooms based on guest requests and preferences whenever possible.
- Pre register guests and prepare key packets.
- Organize and coordinate pre registration/check in procedures for group arrivals.
- Review, follow up, and respond to room/date change requests; communicate changes to relevant staff.
- Confirm reservations and cancellations.
- Review daily out of order rooms.
- Ensure rates match market prices and document exceptions.
- Verify and adjust billing for guests.
- Complete customer administrative paperwork.
- Prepare/process all guest arrivals and departures.
- Activate keys, obtain and verify payment.
- Identify any over commitments; exercise duplicate reservation control, block rooms.
Recommended Qualifications
- Education: No high school diploma or equivalent required.
- Related work experience: Less than one year.
- Supervisory experience: None.
- License or certification: None.
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