Controller-Rooms
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Key skills for this role
About the Role
Assign rooms, manage check-ins, confirm reservations, and ensure guest satisfaction while maintaining professional standards and confidentiality.
Key Skills for This Role
Responsibilities
- Assign rooms according to guest requests and preferences
- Pre register designated guests and prepare key packets
- Organize and coordinate check in/pre registration procedures for arriving groups
- Review, track, and accommodate requests for room/check out changes
- Confirm reservations and cancellations
- Verify and adjust billing for guests
- Set up/process all guest check ins/check outs and activate room keys
- Secure valid payment and identify over commitments
- Run daily reports and perform duplicate reservation checks
- Follow up with guests to ensure satisfaction
Requirements
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, pull, and place objects weighing up to 10 pounds
- Previous hospitality or front desk experience preferred
- Strong communication and organizational skills
Full Job Posting
Position Summary
- Assign room according to guest request and preferences whenever possible.
- Pre register designated guests and prepare key packets.
- Organize and coordinate check in/pre registration procedures for arriving groups.
- Review/Track/Accommodate requests for room/check out changes when possible; communicate status to appropriate staff.
- Confirm reservations and cancellations.
- Review out of order rooms daily.
- Ensure rates match market codes and document exceptions.
- Verify and adjust billing for guests.
- File guest paperwork or documentation.
- Set up/process all guest check ins/check outs.
- Activate room keys.
- Secure valid payment.
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