Contracts Administrator

• Manages, reviews, and executes takeover transactions for accounts changing ownership or management, typically carrying a double-digit caseload at any given time.

• Serves as the primary point of contact for billing and contract questions from Client Services, Accounting, Collections, Sales, and Leadership, fielding a high volume of daily inbound requests that require research and a written resolution.
• Conducts detailed financial research into client account and billing history across multiple systems to resolve disputes, discrepancies, and inquiries.
• Replies with clear resolution and next steps for all contract- and billing-related inquiries.

• Owns the monthly attrition/loss report, including associated data tagging.
• Runs recurring code-name assignments for designated accounts and the monthly Accounting–Client Services collaboration touchpoint.
• Prepares quarterly deliverables for strategic accounts (e.g., vacancy credit calculations).
• Completes ad hoc analyses and reporting in support of internal stakeholders.

• Collaborates with in-house legal counsel post-execution on agreement development and process improvement.
• Serves as liaison between Client Services, Legal, and Accounting on contract and billing resolutions.

• HS Diploma
• 2+ years in customer support, contract administration, billing, accounting support, or a related field preferred (or related Kastle experience)
• Ability to read and understand customer contracts and invoices to identify mismatches — requiring financial and analytical judgment in addition to document processing.
• Experience with CRM systems and navigating multiple internal software platforms to research account and billing history.
• Strong written communication; frequently the last check before Accounting and the first response to an escalated CSM request.
• Demonstrated ability to manage a high volume of concurrent open items (CCRs, budget items, takeovers) while maintaining strong communication and follow up.
• High attention to detail. This role plays a critical role in ensuring accuracy, reducing future errors on client invoices before the process moves to accounting.
• Able to work independently and prioritize a high-volume, multi-source queue with minimal day-to-day direction.
• Working knowledge of Microsoft Dynamics AX (or comparable ERP), including navigating account and billing history within it.

The anticipated base salary range for this position is $61,000 – $77,000 annually, depending on experience, skills, education, and other job-related factors.

This range reflects base pay only and may not include bonus, commission, equity, or other incentive compensation, where applicable.

Actual offers are determined individually based on the candidate's qualifications and internal equity considerations.

Kastle Systems (and its affiliate, i2G) offers a competitive benefits package, which may include medical, dental, and vision coverage, 401(k) with company match, paid time off, and other benefits, depending on position and location.