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Key skills for this role
Key Skills for This Role
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Experience & Knowledge
Knowledge of Application/Infrastructure Monitoring tools/solutions.
Candidate must have0-1 years of experience in supporting and monitoring
DynaTrace/AppDynamics/NewRelic or other Application Performance management tools etc.
Experience in Windows server infrastructure and. Net-based Application Support, IIS, worker process thread, Web config, Certificate binding, Event Logs
Server Performance metrics - CPU, Memory, Queue length, MSMQ, I/O, Page writes, Perfmon, etc.
Windows cluster, COM+, Log Parser
Basics of Networking and Azure Monitoring
Intermediate to Professional level of experience in SQL. E.g., SQL Jobs, SQL queries, Blocking, Always On
Experience with ITSM tools such as Service desk/ServiceNow.
Basic knowledge of ITIL framework (V3.0 foundation certificate would be added advantage)
International support experience (preferably US or Europe i.e., good command of verbal and written English)
Academic and Professional Qualifications
- Bachelor’s degree in computer science/IT
- Any relevant IT certification would be a plus
- Strong interpersonal and communication skills (written and verbal) are a must to maintain our customer’s 1st focus, document processes, and communicate effectively within the team.
About Altera Digital Health
Parent group profile
Harris Computer
Global provider of mission-critical vertical market software solutions.
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