Contract Writing System Functional Service Desk Agent - Clearance Required

Bachelor’s degree with 5+ years of experience in Federal government contracting and/or program management office (Degree in information technology, computer science, engineering, or related area preferred) or 9+ years of work experience in a related field.

DAWIA, DAU, NCMA, FAC, or other relevant certification in contracting.

Deep understanding and knowledge of the DoD contracting lifecycle, the FAR, and the DFARS.

Possesses an advanced understanding of the contracting user community, and the ability to develop targeted communications and knowledge content for the purpose of building core shared knowledge and resolving repeating incidents, service requests, and problems.

Ability to work cohesively in a team-oriented matrix organization environment.

Excellent verbal and written communication skills, including the ability to listen, empathize, and relate to the customer.

Ability to effectively collaborate with both internal and external customers.

Demonstrated analytical and problem-solving acumen, including structured troubleshooting and root cause analysis.

Excellent organization and time management skills, including the ability to manage multiple concurrent tickets against defined service levels.

ITIL Foundation certification or ability to obtain certification within 6 months of hire.

Active DoD Secret Clearance - U.S. Citizenship

5+ years of warranted contracting officer experience.

Prior experience as an Organizational Administrator, System Administrator, or other privileged-user role of ACWS or another DoD contract writing system.

2+ years of experience in a tiered service desk, help desk, or application functional support role using an enterprise IT service management platform (e.g., ServiceNow/AESMP).

Experience developing and maintaining knowledge base content (articles and/or video) for a user community.

CompTIA Security+ certification (supports eligibility for the Account Administrator functional role in accordance with DoD 8140 requirements).

Target Salary Range: $90,144 - $140,591

Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.