Contract Administrator

Working closely with both customers and engineering teams, you'll coordinate appointments, support the delivery of planned and responsive renewables works, and help maintain the high standards of service our clients expect.

Every day will bring new challenges and opportunities to make a positive impact, whether that's arranging urgent repairs, resolving customer queries, or ensuring works are completed efficiently and on time.

What you’ll be doing

You'll be responsible for scheduling and coordinating engineering activities, managing changing priorities, tracking job progress and ensuring work is completed within agreed timescales.

You'll work closely with engineers to confirm availability and completion dates, while also maintaining accurate records and updating schedules as requirements change.

Providing excellent customer service will be at the heart of what you do, with a focus on resolving issues quickly, handling complaints professionally and ensuring customers remain informed throughout their journey.

What we’re looking for

We're looking for someone with previous experience in contract administration, scheduling, customer service or a similar administrative role, ideally within the gas, energy, repairs, maintenance or wider service delivery sector.

You'll be a confident communicator, comfortable engaging with customers, residents, engineers and internal stakeholders alike.

Strong organisational skills, attention to detail and the ability to manage multiple priorities are essential, along with a calm and professional approach when dealing with changing demands or challenging situations.

You’ll be part of a supportive team that values expertise, reliability and great customer service.

We offer a positive working environment, opportunities for development and the chance to make a meaningful impact, in the communities we serve.

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Contributory pension scheme
• Life assurance
• *Enhanced maternity, paternity, adoption leave and other family friendly policies
• Sureserve Benefits Hub, accessing over 1000 retail discounts
• Virtual GP service, available for employees and immediate family

• *Bike2Work Scheme
• *EV Car Scheme
• Employee engagement events and “Employee Voice” programmes
• Strong opportunities for career growth and development

*Terms/qualifying criteria applies

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment.

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them.

If you feel you need any adjustments, please contact scnw.hr@sureserve.co.uk

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks.

Full job description available upon request.