Continuous Improvement Manager

Partner with Operations and Controlling to build data-driven business cases, calculate ROI, and track realized benefits.

Work with key stakeholders to drive process improvements that quantitatively and qualitatively improve costs, quality, production and service.

Drive adoption of new technologies, automation, and process redesign that will modernize or simplify donor center operations.

Collaborate with Project Management on change management and full rollout plans.

Assess challenges, metrics, effectiveness of donor centers operational processes for improvement in business objectives. This will include analysis of areas such as labor, marketing, customer service, compliance, training and internal systems.

Acts as an internal consultant to help validate or facilitate proper assessment of potential ideas or practices.

Develop and implement solutions for complex processes, projects and business requirements.

Stay abreast of industry best practices and emerging trends in continuous improvement methodologies.

Train and educate the organization. Implement continuous improvement methodologies including, but not limited to 5S Methodologies, Lean 6 Sigma Principles, OEE (Overall Equipment Effectiveness) and others.

Work with High Performing Center and Field Leadership in identifying CI opportunities within the center network business unit.

Partner with Operations for identifying, developing, implementing and monitoring KPIs for CI Initiatives.

Harmonize datasets from multiple sources to determine business and operational trends and ultimately drive action.

Drive a business intelligence roadmap; prioritize analysis requests to balance the tactical and strategic information needs of the business

Utilize Power BI, including visualization, parameters, report optimization, creating measures, modeling, reports/dashboards, and dataflows.

Qualifications

Education: Bachelor’s degree in business, Engineering, or Manufacturing required.

Prior training and certification as a Six Sigma Black Belt in root cause investigations is required. Other certifications in Project Management, Total Quality Management (TQM), Theory of Constraints is a plus.

Experience: Requires a minimum of 8 -10+ years of successful continuous process improvement experience and knowledge in project management, statistical analysis, Lean Six Sigma principles and Lean Manufacturing principles.

Proven track record leading enterprise level CI initiatives with measurable impact.

Experience working in a regulated or high-volume service environments preferred (healthcare, manufacturing, or life sciences).

Previous experience translating strong technical information into a digestible format for all organizational levels

Must understand the principles of Lean Manufacturing.

Plasma collection background preferred.

Demonstrated understanding of continuous improvement methodologies and ability to implement effective improvement strategies and solutions through data driven decision-making.

Excellent interpersonal and organizational skills, ability to handle diverse situations, and manage multiple projects.

Ability to influence upward, across, and down without formal authority.

Strong verbal and written communication and presentation skills.

Excellent conflict resolution and solution focused problem-solving skills (Creativity before Capital)