icims
Continuous Improvement Leader
Western & Southern Financial Group
Cincinnati, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 1 weeks ago
LeanSix Sigma
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- Partner with enterprise unit and change leaders to identify value stream process improvement opportunities
- Research current state of the value streams and collect data in order to fully understand scope, interdependencies, and potential benefit
- Work with enterprise leaders to quantify expected benefits, prioritize initiatives and obtain approval and resources to move forward
- Scope, plan and facilitate Kaizen events (or other process improvement activities) to achieve expected benefits. Ensure the most appropriate change disciplines (Continuous Improvement, Knowledge Management, Automation, Customer Experience, etc) are used in solutions.
- Function as project manager, using standard PM tools, to ensure timely execution of action plans and realization of benefit
- Prepare and deliver status updates and final report-outs to enterprise leaders highlighting process changes and benefits achieved
- Ensure organizational change management best practices are considered throughout responsibilities
- Proactively pursue self-development and improvement in skill sets on a continual basis
- Provides excellent customer service and searches for ways to increase customer satisfaction
- Coaches and trains leaders ,managers associates and OpEx leads on the importance (why) and use (how) of OpEx systems, processes and tools to develop a culture of operational excellence
- Guides OpEx maturity in the business with a hands-on approach to development and sustainment of tools, processes and systems as well as development of OpEx Leads.
- Performs other duties as assigned.
- Complies with all policies and standards.
- Bachelor's Degree In Business Management/Administration or equivalent experience - Required
- 3-5 years of experience utilizing continuous improvement tools (Lean, Six Sigma) to improve process efficiency and deliver customer value including facilitation of Kaizen events - Required
- Demonstrated experience maintaining a calm and professional demeanor when handling demanding situations - Required
- Demonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders. - Required
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