Content Creator / Digital Marketing
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Key skills for this role
About the Role
Promote brand awareness, maximize revenue through sales techniques, maintain guest loyalty, and develop positive relationships while adhering to company standards.
Key Skills for This Role
Responsibilities
- Promote awareness of brand image internally and externally
- Use sales techniques that maximize revenue while maintaining guest loyalty
- Recognize opportunities to up sell and sell enhancements
- Encourage guests or callers to purchase or schedule preview package sales/tours
- Explain details and requirements related to attending a sales presentation
- Verify that individuals meet eligibility requirements for preview package sales/tours
- Determine and give complimentaries to guests as gifts for their patronage
- Answer guest questions about property facilities/services
- Receive, record, and relay messages accurately
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional
- Maintain confidentiality of proprietary information; protect company assets
- Welcome and acknowledge all guests according to company standards
Requirements
- Ability to promote brand awareness internally and externally
- Use sales techniques to maximize revenue while maintaining guest loyalty
- Recognize opportunities to up sell and sell enhancements
- Explain details and requirements related to sales presentations
- Answer guest questions about property facilities/services
- Follow all company policies and procedures; maintain confidentiality
- Welcome and acknowledge guests according to company standards
- Speak with others using clear and professional language
- Develop and maintain positive working relationships
- Comply with quality assurance expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
- Stand, sit, or walk for an extended period of time
Full Job Posting
Position Summary
- Promote awareness of brand image internally and externally.
- Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
- Recognize opportunities to up sell the customer and sell enhancements to create a better Marriott experience or event.
Key Responsibilities
- Encourage guests or callers to purchase or schedule preview package sales/tours.
- Explain details and requirements related to attending a sales presentation to potential owners.
- Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for a Marriott vacation club property.
- Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets).
- Answer guest questions about property facilities/services.
- Receive, record, and relay messages accurately, completely, and legibly.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance; stand, sit, or walk for an extended period of time.
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