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Contact Center Representative I
Marshall Community Credit Union
Marshall, UAE
Full Time
Entry
4 weeks ago
Customer ServiceCommunicationAccount MaintenanceACHFraud DetectionBanking Platforms
Free
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Customer ServiceCommunicationAccount Maintenance
About the Role
Marshall Community Credit Union is looking for a Contact Center Representative I to handle inbound calls and process member transactions such as account maintenance, ACH setup, and eServices enrollment.
Key Skills for This Role
Customer ServiceCommunicationAccount MaintenanceACHFraud DetectionBanking Platforms
Responsibilities
- Handle inbound calls and process a full range of member transactions including account maintenance, ACH and payroll setup, stop payments, check ordering, and eServices enrollment
- Troubleshoot digital access issues and help members get the most out of MCCU's products and services
- Look for natural opportunities to point members toward products that fit their financial goals
- Stay alert to signs of fraud or elder financial exploitation and escalate when necessary
Requirements
- High school diploma or equivalent
- 1 to 3 years of customer service experience, ideally in a financial institution, call center, or similar setting
- Comfort and familiarity with standard office technology and willingness to learn core banking platforms
- Strong verbal communication skills with a professional, member first approach
- Ability to follow established procedures closely and maintain accurate records
- Awareness of fraud indicators and willingness to follow established escalation procedures
Full Job Posting
Role Overview
- MCCU is looking for a Contact Center Representative I to join our Member Experience team.
- This role is the first voice members hear when they call in, handling a range of needs from balance questions to wire transfers and debit card issues.
Day to Day Responsibilities
- Handle inbound calls and process a full range of member transactions: account maintenance, ACH and payroll setup, stop payments, check ordering, and eServices enrollment
- Troubleshoot digital access issues and help members get the most out of MCCU's products and services
- Look for natural opportunities to point members toward products that genuinely fit their financial goals
- Stay alert to signs of fraud or elder financial exploitation and know how to escalate when something doesn't look right
Requirements
- High school diploma or equivalent
- 1 to 3 years of customer service experience, ideally in a financial institution, call center, or similar setting
- Comfort and familiarity with standard office technology and willingness to learn core banking platforms
- Strong verbal communication skills with a professional, member first approach
- Ability to follow established procedures closely and maintain accurate records
- Awareness of fraud indicators and willingness to follow established escalation procedures
What's in it for you?
- Competitive wage, great employee benefits (medical/dental/vision/life/AD&D/disability)
- Generous 401k match
- Opportunity to grow as a person and in the organization
- Welcoming and accepting group of community focused individuals
- MCCU gives to community organizations, pays staff to volunteer locally, and encourages community involvement
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