paycor
Contact Center Agent
Brandt Information Services, LLC
Remote, USA
Full Time, Temporary, Seasonal
Entry
Remote
Discovered 1 weeks ago
Free
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- Meet or exceed department / team defined metrics and targets.
- Attend regular coaching sessions with Assistant Manager, receive and act upon performance-related feedback timely.
- Accept inbound phone calls from customers seeking assistance with outdoor recreational activities and related services.
- Provide callers with application/website support and basic troubleshooting support.
- Answer basic inquiries about regulations while navigating internal knowledge base articles and the state wildlife agency website.
- Processing sales for customers, following client specific issuance requirements and procedures.
- Handle escalated customer service situations or calls from customers, agents, and staff.
- Accurately document all interactions according to the standard operating procedure.
- Utilize all available resources with focus on first-call resolution.
- Provide basic hardware and application troubleshooting including internet connectivity, site access, user account management, password rests, technical site issues, and more - for external agent support.
- If multi-lingual, assist with calls and customer support when requested.
- Staff I and higher levels may assist in mentoring or training support to new hires and/or other Contact Center agents on call-handling skills.
- Other responsibilities as assigned by the Contact Center Assistant Manager.
- Critical thinking.
- Strong computer and internet skills.
- Professionalism.
- Strong written and verbal communication skills.
- Amazing customer service.
- All applicants are required to take a skills assessment test.
- Experience in customer service and/or call center preferred but not required.
- Workspace free from excessive noise, distractions, and interruptions that could impede the agent’s ability to carry out their duties efficiently.
- Must demonstrate the ability to pass a thorough background check as required by state agency clients, which may include a fingerprint background check for certain projects.
- Please Note: this opportunity is a 6 month temporary role.
- Strong customer service and communication skills (verbal and written); able to maintain a positive and professional tone with customers.
- Ability to follow departmental processes and procedures with occasional guidance.
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