Consumer & Small Business Products Business Control Manager
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Role Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
Join us!
Key Skills for This Role
Full Job Posting
Responsibilities:
- Leads the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
- Performs monitoring and testing of controls, identifying issues and control improvements for remediation
- Leads the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
- Manages the performance and productivity of team members that conduct quality inspection reviews
- Ensures timely execution of QA activities including control execution, case management, and results reporting
- Manages and reviews all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews
- Ensures accuracy of data and that relevant information is captured for inspection metrics to support governance for dashboard reporting
- Provides guidance to model owners/users on regulatory examinations, audit reviews, and model risk management requirements.
- Maintains model governance frameworks and lifecycle documentation to meet regulatory and enterprise policy requirements.
- Promotes a culture of proactive risk identification and continuous improvement across supported teams
- Required Qualifications:
- 5+ years of experience in risk management, controls, audit, or operational oversight within financial services
- Strong understanding of process and control frameworks, risk assessment methodologies, and regulatory expectations
- Proven track record of identifying and acting on opportunities for process improvements
- Ability to work across complex, matrixed organizations and influence stakeholders at multiple levels
- Strong analytical skills with ability to interpret data, identify trends, and drive insights
- Experience preparing materials for regulatory exams, audits, or senior governance forums
- Excellent communication skills with ability to translate technical concepts into simple language
- Desired Qualifications:
- Previous experience in Consumer & Small Business Products
- Knowledge of Model Risk Management
- Experience with AI usage, model lifecycle management, or responsible AI principles
- Knowledge of third party risk frameworks and vendor oversight practices
- SQL Database Management
Skills:
- Controls Management
- Oral Communications
- Risk Management
- Stakeholder Management
- Strategy Planning and Development
- Continuous Improvement
- Drives Engagement
- Influence
- Strategic Thinking
- Talent Development
- Data and Trend Analysis
- Model Oversight
- Third Party Oversight
- Problem Solving
- Risk Identification
- Shift:
- Hours Per Week:
- Pay Transparency details
About Bank of America
Bank of America is a multinational financial services company and one of the largest banks in the United States. It provides banking, investing, asset management, and other financial products and services to individuals, businesses, and institutions worldwide.
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