Consumer Lending Title Supervisor

Duties and Responsibilities

• Responsible for the selection, development, and performance of direct reports to maintain a motivated, professional, and high-performing team. Participate in training employees as directed.
• Supervise assigned personnel and direct the daily operations of Consumer Lending Title Specialists and Consumer Lending Title Officers, including but not limited to: (1) utilizing Title Management System reports to effectively monitor accounts pending title; (2) ensuring the Credit Union's lien is recorded timely, accurately, and in accordance with applicable laws; (3) verifying the appropriate security instrument is used to perfect the Credit Union's security interest; (4) ensuring title follow-up activities are consistently documented in the Title Management System; and (5) keeping management informed of adverse situations and emerging trends.
• Supervise assigned personnel and direct the daily operations of Consumer Lending Title Specialists and Consumer Lending Title Officers, including regular review of title reports to ensure the Credit Union's security interests are released accurately and timely. Oversee work assignments to ensure priorities are managed effectively and operational objectives are achieved.
• Take appropriate action to prevent fraud, mitigate risk, and recover losses related to title operations, including working with investigators, internal departments, DMVs, and other agencies to obtain records and file complaints when necessary.
• Ensure compliance with all applicable laws, regulations, policies, and procedures governing title processing and related Credit Union activities.
• Deliver prompt, professional, knowledgeable, and courteous service to members and internal business partners.
• Serve as a liaison and collaborate across departments and geographic locations to coordinate initiatives, recommend improvements, and implement strategies that enhance the quality, efficiency, and effectiveness of the Consumer Lending Title Department.
• Safeguard confidential member information and ensure lien documents, records, member data, and Credit Union checks are properly secured.
• Develop, maintain, and update departmental procedures, job aids, and training materials.
• Complete personnel-related responsibilities in a timely manner, including performance evaluations, coaching, and timesheet review and approval.