Consumer Experience Leader (FT)

Reports To: Store Leader Job Classification: On-site FLSA Status: Non-Exempt

Pay Range: $20.40 - $25.00 per hour based on experience

In everything we do, we honor the hardworking legacy of our founder, Hamilton Carhartt.

We drive innovation by finding new, better ways to achieve success.

We earn trust through honesty, integrity, and authenticity.

We build lasting customer relationships by delivering solutions that prioritize their needs.

Above all, we believe actions speak louder than words—because we are worn by the hardest-working people of all.

• Cultivate an environment of genuine consumer connection by being highly focused on delivering exceptional consumer experiences that are engaging, efficient, and personalized. Bringing to life the ultimate retail consumer experience.
• Support the Store Leader and Assistant Store Leader with telling the Carhartt story at the retail store level by executing on consumer experience program initiatives, Visual Merchandising and Visual Standards.
• Support Associate Engagement by fostering a positive, collaborative team environment where associates can bring their best to work each day.
• Support Store Leader and Assistant Store Leader with training, coaching and feedback, as appropriate, of associates, ensuring positive growth throughout their associate journey.
• Support the Store Leader and Assistant Store Leader with timely and effective execution of store controls and operating standards (including policy and procedure administration) while contributing towards helping the store be profitable and providing a safe work environment.
• Communicate with Store Leader and Assistant Store Leader regarding operations data; including product information (mix, trends, needs) local competition, events, etc.
• Support revenue building strategies set by Corporate and Store Leader and monitor performance metrics to help achieve/exceed store goals.