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The Account Manager has a strong client management background and will serve as the day-to-day point of contact for our clients. You are accountable for delivering a consistent, high quality Businessolver experience in a seriously delightful way. If you are a driven and passionate professional who enjoys providing exceptional service we would like to hear from you! The Gig
Serve as a day-to-day liaison between our clients and our production teams, making sure we understand all goals, objectives and time constraints
Manage and facilitate client calls and new client administrator training
Maintain all client documentation such as Standard Operating Procedures and process related documentation
Engage in ongoing educational opportunities on product releases, updates and system functionality
Educate, discuss, and collaborate with clients on relevant product updates, engaging in consultation with leadership as needed
Provide concise communication regarding new system functionality, industry news, open items, project initiatives, and resolution activity
Drive continual improvement of the delivery of services from all teams; ensuring a cohesive, high quality service
Coordinate Annual Enrollment and Plan Year closeout related activities and proactively engage the clients and internal teams as needed on open items
Participate in sales finalist meetings and partner with the sales team on prospect visits and scope of services presentations
Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Service Center team
When it comes down to it, make them love us…a lot!
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At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart, The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
Businessolver is a privately held benefits administration technology company serving employers and their employees with SaaS software and services.
Visit company websiteJobs and hiring trendsUSD 50000-80000 yearly / year
Full-time
Mid · 4+ years experience
Remote
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