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Consumer Banking Performance Manager - Mid-Atlantic Region

Bank of America
Washington, USA
Full-time
Manager
USD 140300-177400 / year
Discovered 5 days ago
Free

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Responsibilities:

  • Develops and implement competitive performance plans
  • Provides timely feedback on client experience and market strategy opportunities to drive continuous improvement
  • Analyzes client and associate trends to identify opportunities for deepening relationships and enhancing service delivery
  • Applies talent analytics to progress hiring, resource planning, performance management, and retention of top talent
  • Supports training and gather feedback to improve brand representation, messaging effectiveness, and overall client experience
  • Managerial Responsibilities: This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
  • Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.
  • Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.
  • Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.
  • Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.
  • People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.
  • Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.
  • Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.
  • Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.
  • Required Qualifications:
  • 7+ years leading, coaching, and managing high performing teams
  • Strong analytical skills
  • Proven ability to drive integration across multiple lines of business
  • Proactively collaborates and builds trusted relationships with peers/key partners/clients
  • Ability to be a change agent and work in a fast-paced environment
  • Experience in building and executing effective client centric strategies that drive responsible growth and mitigate risk
  • Communicates strategic business plans and tactical goals clearly and effectively at all levels
  • Virtual leadership Experience
  • Projects enthusiasm, optimism, and determination
  • Desired Qualifications:
  • Undergraduate College Degree
  • Financial Center Channel Leadership Experience, GWIM, Preferred or Small Business Banking Experience
  • Experience partnering, collaborating and influencing market and region level leaders

Skills:

  • Influence
  • Issue Management
  • Policies, Procedures, and Guidelines Management
  • Process Management
  • Risk Management
  • Business Operations Management
  • Customer and Client Focus
  • Decision Making
  • Executive Presence
  • Leadership Development
  • Business Continuity Management
  • Controls Management
  • Monitoring, Surveillance, and Testing
  • Problem Solving
  • Process Mapping
  • Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
  • Shift:
  • Hours Per Week:
  • Pay Transparency details

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