Console Operator

Primary Responsibilities

• Maintains a shift log on each shift to document activities to include but not limited to post changes, responses to alarms, dispatching of security guards, and activation of police or EMS response to incidents.
• Receives telephone calls for service and walk-in inquiries, takes appropriate actions according to established procedures, and refers callers to other offices or to the proper authority.
• Notifies the FDA Physical Security Branch of any discrepancies regarding emergency call list updates.
• Notifies appropriate authorities in other FDA department contacts of situations requiring attention after regular business hours in accordance with established procedures.
• Operates and monitors security systems equipment to provide prompt and effective responses to alarms, system failures, and unusual activities in both routine and emergency situations.
• Operates radio and telephone communications equipment to provide prompt and effective responses to calls for service and inquiries in both routine and emergency situations.
• Vigilantly monitors perimeter and other designated closed circuit television cameras (CCTV) for suspicious persons or criminal activity and direct police/guards/federal protective service to investigate accordingly.
• Continuously monitors designated CCTV cameras and video recording equipment and provide written reports of any incident that occurs.
• Meets with FDA representatives regarding security investigations as directed by the FDA Project Officer.
• Prepares security procedures violation reports with associated documentation.
• Must present a neat appearance and be easily recognized as a contractor employee by wearing proper company attire and appropriate badges.
• May be required to provide escort of material to be shredded or for trash collection purposes.
• Abides by security regulations applicable to the site.

Supervisory Responsibilities

• The Console Operator will receive training so that they may, on occasion, perform the duties of an Alternate Shift Supervisor.
• Responsible for the performance of the daily operation of the Command Center in support of the team’s objective.
• Responsible for enforcing FDA and company policies and procedures.
• Works closely with the Program Manager.

Education and/or Experience

Knowledge, Skills, and Abilities

• Must have the ability to work a variety of shifts to include nights, weekends, and/or holidays as required by the needs of the contract.
• May be required to work overtime.
• Must be fluent in the English language and have the ability to read, write, and comprehend technical documentation.
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.
• Must be able to use initiative and independent judgment within established guidelines.
• Must be proficient with Microsoft Suite of products including, Word, Excel, Access and E-mail business software.
• Thorough knowledge of Console Operator duties and responsibilities.
• Ability to respond to incidents with tact, professionalism, and attention to detail.
• Responsible for safeguarding all government property.
• Remain skillful and proficient in all areas of responsibility.
• Must display exceptional customer service and communication skills.
• Remain flexible to ever changing environments; adapt well to different situations.
• Ability to maintain satisfactory attendance and punctuality standard.
• Able to build and maintain respectful working relationships

Certificates, Licenses, Registrations

Security Clearance

Physical Demands

Travel

Work Environment

Olgoonik is an Equal Opportunity Employer