Concierge Team Leader
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About the Role
As a Concierge Supervisor, you’re not just overseeing the daily operations of the concierge desk – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
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Responsibilities
- Here’s what you’ll do during a typical day:
- Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience
- Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
- Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
- Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
- Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
- Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs
- Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines
- Here’s what you’ll do during a typical day: - Supervise concierge team: Train, schedule, and supervise concierge team members, providing guidance and support to ensure an exceptional guest experience - Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns - Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions - Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs - Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests - Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs - Manage budgets and payroll: Oversee concierge expenditures, including payroll, ensuring financial efficiency and alignment with budgetary guidelines
Qualifications
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
- In addition, this role requires the following minimum qualifications:
- Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment.
- Strong leadership and team management skills, with the ability to train and motivate staff.
- Excellent communication and interpersonal skills, focusing on providing exceptional guest service.
- In-depth knowledge of local attractions, restaurants, and events.
- Proficiency in English; additional languages are a plus.
- Ability to work flexible hours, including nights, weekends, and holidays.
- Familiarity with hotel property management systems (PMS) and concierge software is preferred.
- At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: - Previous experience in a concierge or guest service role, ideally in a supervisory capacity within a luxury hotel environment. - Strong leadership and team management skills, with the ability to train and motivate staff. - Excellent communication and interpersonal skills, focusing on providing exceptional guest service. - In-depth knowledge of local attractions, restaurants, and events. - Proficiency in English; additional languages are a plus. - Ability to work flexible hours, including nights, weekends, and holidays. - Familiarity with hotel property management systems (PMS) and concierge software is preferred.
About Hilton
Hilton is a global hospitality company that manages, franchises and leases hotels and resorts across a portfolio of brands.
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