Concierge/ Security Administrative Assistant

Concierge / Security Administrative Assistant

Role Overview

The Concierge / Security Administrative Assistant is the first point of contact for all visitors, clients, and employees entering the site. This role plays a critical part in creating a professional, welcoming, and secure front-of-house environment within a large technology manufacturing facility.

In addition to reception duties, the role provides administrative and reporting support to the site Security Management team. The successful candidate will be organised, proactive, discreet, and comfortable working in a fast-paced, security-conscious environment.

Key Responsibilities

Front Desk & Visitor Management

Welcome all visitors professionally and ensure a positive first impression

Manage visitor check-in, registration, and badge issuance using designated systems

Verify identification and ensure compliance with site security and access procedures

Answer and direct incoming calls, emails, and general enquiries promptly and professionally

Liaise with internal teams to notify hosts of visitor arrivals

Administrative & Security Support

Maintain accurate visitor logs, access records, and security documentation

Support the Security Management team with administrative tasks, reports, and data collation

Prepare reports and assist with the compilation of presentations as required

Manage incoming and outgoing mail, deliveries, and courier services

Schedule meetings, coordinate calendars, and support general office administration

Ensure the reception area and workspaces are tidy, organised, and presentable at all times

Reporting & Presentations

Compile routine and ad-hoc reports with attention to accuracy and confidentiality

Assist in the preparation and formatting of presentations for internal and external use

Use Microsoft Office applications and Copilot effectively to support reporting tasks

Customer Experience & Professional Standards

Deliver a consistently high standard of customer service to visitors and employees

Handle issues, queries, or complaints calmly and professionally

Communicate clearly and effectively with colleagues across departments

Maintain strict confidentiality and adhere to site security, health & safety, and company policies

Skills & Qualifications

Essential:

GCSE Maths, English, and ICT at Grade C/4 or above (or equivalent, e.g. Essential Skills or ECDL)

Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams

Comfortable using AI tools, particularly Microsoft Copilot

Excellent communication and interpersonal skills

Strong organisational skills with the ability to multitask and prioritise

Ability to remain calm, professional, and focused in a busy environment

Desirable:

Previous experience in reception, concierge, administrative, or security-based roles

Familiarity with visitor management or access control systems

First Aid and/or customer service training

Personal Attributes

Friendly, approachable, and customer-focused

Reliable, punctual, and highly trustworthy

Proactive problem-solver with a positive attitude

Able to work independently and as part of a wider team

Discreet and comfortable handling sensitive or confidential information

Working Conditions

Full-time position

Front-of-house role with frequent interaction with visitors and employees

May include shift work, evenings, weekends, or holiday cover where required

‘For nearly 50 years, we’ve played a vital role in helping our customers succeed. Built on strong, long‑standing relationships, our business is powered by people who are deeply connected to the communities where we live and work.

Our purpose guides every action and decision we make, “to proudly create safer and healthier communities today, for tomorrow.” It reflects who we are, what we stand for, and the impact we strive to make every day.

Across our team of 27,000 dedicated professionals from 157 countries, that purpose comes to life through commitment, care, and a shared responsibility to the people we serve—now and for generations to come. 'When you join Bidvest Noonan, you’re joining a team where your work has real impact, where your career can grow, where you belong, and where you help shape a safer, healthier future for us all.’

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