Concierge (Saudi National) - The Ritz-Carlton Residences, Diriyah
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Key skills for this role
About the Role
The Ritz-Carlton Residences, Diriyah is seeking a Concierge (Saudi National) to provide exceptional service to residence owners and guests. The role involves responding to requests, coordinating services, and ensuring a luxury experience.
Key Skills for This Role
Responsibilities
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Contact appropriate individual or department as necessary to resolve call, request, or problem
- Understand and assist with owners’ reservation services (HRS)
- Assist with scheduling of the elevator for move in/out for Residence owners/tenants
- Assist with Bell/valet services for owners when requesting for their vehicles
- Perform Lobby Ambassador tasks
- Review shift logs/daily memo books and document pertinent information in logbooks
Requirements
- High school diploma or G.E.D. equivalent
- Minimum 1 year of related work experience
- Previous experience as a Concierge or similar position within a luxury hotel, luxury residential property, or other high end hospitality environment preferred
- Demonstrated ability to deliver personalized service and effectively manage owner and guest requests within a luxury service setting
- Saudi national (in compliance with KSA labor and localization requirements)
Full Job Posting
Position Summary
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Minimum 1 year of related work experience. Previous experience as a Concierge or similar position within a luxury hotel, luxury residential property, or other high end hospitality environment preferred. Demonstrated ability to deliver personalized service and effectively manage owner and guest requests within a luxury service setting.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
Eligibility Requirements
- In compliance with the Kingdom of Saudi Arabia labor and localization requirements, only Saudi nationals can be considered for this role.
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