Concierge

(SKILLED NURSING)

• Now Hiring - Front Desk/Concierge - Westwood, NJ

Salary Range: $21.00 to $23.00 per hour

• The Front Desk/Concierge is responsible for but not limited to:
• Provide direct assistance and support for designated Units within the Center - remaining on the assigned Units at all scheduled times.
• Serve as a critical representative of the Center while serving as a liaison between family, residents and staff.
• Ensure the identification and communication of all quality of care concerns/resident satisfaction concerns to the appropriate department head in a timely manner
• Facilitate welcoming new residents by providing direct interaction and assistance with new admissions - meeting and greeting each resident, and providing support as needed.
• Provide direct resident assistance in calendar management - reminding residents of the individual upcoming schedules, including rehabilitation, personal physician appointments, activities, and discharge date.
• Serves as Unit troubleshooter - proactively identifying resident, family, and staff needs and addressing each in a positive manner
• Proactively manage resident and family needs to enhance their experience within the Center
• Establish and conduct daily 1x1 visits and communication with residents and families as identified.
• Provide assistance with room service; through friendly conversation, encourage residents to join fellow residents for meals in the Center's dining room.
• Conduct ongoing checks for Center and Unit cleanliness - immediately identify and correct areas of concern.
• Proactively respond to call bells - providing direct assistance and support.
• Serve as Center Tour Guide for prospective residents/families as requested.
• Assist with the identification and recommendation of potential long term residents
• Help ensure customer satisfaction and timeliness of communication/response at all times

Position Requirements