Concierge Associate

Duties and Responsibilities

• Hosting / Traffic Management Greet and welcome all guests in a warm, professional, and engaging manner. Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore Responsible for advising on opportunities to increase / manage traffic. Manage the wait list and proactively communicate accurate waiting times Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic Be a Brand Ambassador for all things ALD, leaning into the styling and brand values. Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming. Offer local knowledge, including nearby amenities, restaurants, and attractions. Collect and relay customer feedback to improve service quality. Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)
• Greet and welcome all guests in a warm, professional, and engaging manner.
• Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore
• Responsible for advising on opportunities to increase / manage traffic.
• Manage the wait list and proactively communicate accurate waiting times
• Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic
• Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.
• Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.
• Offer local knowledge, including nearby amenities, restaurants, and attractions.
• Collect and relay customer feedback to improve service quality.
• Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)
• Client Experience Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness Must be courteous and gracious, maintaining a professional and positive demeanor at all times Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied. Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device)