Concierge Agent - W Residences
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Key skills for this role
About the Role
Marriott International seeks a Concierge Agent for W Residences in Dubai to respond to owner and guest requests, arrange services, and ensure a luxury experience. Requires at least 1 year of related work experience and a high school diploma.
Key Skills for This Role
Responsibilities
- Respond to Residence owners’ and guests’ requests for visitor information, special arrangements, or services
- Announce visitors and contractors, permit access only to authorized visitors, and implement key track system
- Answer, record, and process all calls, messages, requests, questions, or concerns
- Assist with owners’ reservation services (HRS) and scheduling of elevator for move in/out
- Perform Lobby Ambassador tasks and assist with Bell/valet services
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction.
- Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities.
Duties
- Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorized visitors and implement into the key track system.
- Answer, record, and process all calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem.
- Understand and assist with owners’ reservation services (HRS).
- Assist with scheduling of the elevator for move in/out for Residence owners/tenants.
- Assist with Bell/valet services for owners when requesting for their vehicles.
- Perform Lobby Ambassador tasks.
- Review shift logs/daily memo books and document pertinent information in logbooks.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Job Number: 26084440
- Job Category: Rooms & Guest Services Operations
- Schedule: Full Time
- Located Remotely? N
- Position Type: Non Management
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