indeed
Concierge
Hilton
Baladiyat ad Dawhah, QAT
Full-time
Onsite
Discovered 1 weeks ago
Guest relationsHospitalityLocal area knowledgeBooking and reservation servicesTransportation coordinationTelephone and message handling
Free
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Guest relationsHospitalityLocal area knowledge
Role Overview
Serve as a key contact for hotel and VIP guests throughout their stay.
Deliver memorable guest experiences through information, advice, bookings, and personalized hospitality.
Key Skills for This Role
Guest relationsHospitalityLocal area knowledgeBooking and reservation servicesTransportation coordinationTelephone and message handling
Full Job Posting
Role Overview
Serve as a key contact for hotel and VIP guests throughout their stay.
Deliver memorable guest experiences through information, advice, bookings, and personalized hospitality.
Guest Interaction and Service
- Serve as the primary contact for hotel and non-hotel guest inquiries.
- Provide information, advice, and booking services for tours, theatre tickets, restaurant reservations, medical services, and transportation.
- Respond efficiently to inquiries and project professionalism with a strong emphasis on hospitality.
Local Expertise and Networking
- Stay informed about daily activities, key events, and special occurrences in the local area.
- Maintain detailed knowledge of directions to restaurants, theatres, shopping areas, cinemas, recreational facilities, and banks.
- Maintain relationships with airport, retail, and service providers and keep their promotional information current.
Operational Excellence
- Conduct and attend shift briefings covering hotel activities and operational requirements.
- Ensure forms, brochures, and other guest materials are available and properly presented.
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