Computer User Support Specialist, SME

The qualifications and skills listed below are intended to provide a general overview of the requirements for this position.

However, due to the anticipated nature of the contract and the absence of a finalized task order from the client, this list should not be considered all-encompassing.

Additional qualifications, certifications, skills, or experience specific to the client’s requirements may be identified and requested upon award of the task order.

Candidates should demonstrate flexibility and a willingness to adapt to evolving responsibilities as outlined by the client.

• Associate’s degree (AA/AS) from an accredited college in a related discipline, or equivalent combination of education and related experience.
• A minimum of eight (8) years of professional, directly applicable IT technical support experience
• Current 8570 Information Assurance (IA) Baseline Certification at IAT Level I (e.g., A+ CE, Network+ CE, SSCP, CCNA-Security).
• Ability to obtain the appropriate 8570 IA Computing Environment (CE) certification within six (6) months of employment.
• Experience providing end-user support in a government environment
• Comprehensive knowledge of IT technical support practices, including incident resolution, problem management, and user assistance.
• Demonstrated knowledge of lifecycle replacement of IT equipment, including planning, deployment, and decommissioning activities.
• Hands-on experience supporting Microsoft Windows 10 and Windows 11 in an enterprise environment.
• Proficiency supporting Microsoft Office 2013 and Office 365 productivity suites.
• Experience using ServiceNow or a similar IT service management/ticketing system for incident and request handling.
• Experience installing, configuring, and maintaining enterprise printer and multifunction devices, including Xerox, Lexmark, HP, and Ricoh platforms.
• Standard work schedule is Monday through Friday, with an eight (8) hour shift between 6:00 a.m. and 6:00 p.m. local time; infrequent after-hours support may be required based on mission needs
• Ability to obtain and maintain an Interim Secret clearance prior to start, with eligibility to retain the required security clearance for the duration of employment.
• Must be able to pass a background check. May require additional background checks as required by projects and/or clients at any time during employment.

• Must possess problem-solving skills.
• Exceptional communication skills, both oral and written
• Ability to respond effectively to customers with a sense of urgency.
• Proficient in Microsoft and Adobe toolsets, including Excel, Word, PowerPoint, Acrobat, etc.
• Highly motivated with the ability to handle and manage multiple tasks at any one time.
• Ability to forge new relationships, individual and teaming in nature.
• Must be a Self-starter, that can work independently and as part of a team.

Our Commitment to you / overview of benefits

• Medical, Dental and Vision Insurance; Wellness Program
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability options
• Basic Life and AD&D Insurance (Company Provided)
• Voluntary Life and AD&D options
• 401(k) Retirement Savings Plan with matching after one year

• Professional office environment, with the ability to work onsite in the main office.
• Must be physically and mentally able to perform duties extended periods of time.
• Ability to use a computer and other office productivity tools with sufficient speed to meet the demands of this position.
• Must be able to establish a productive and professional workspace.
• Must be able to sit for long periods of time looking at computer screen.
• May be asked to work a flexible schedule which may include holidays.
• May be asked to travel for business or professional development purposes.
• May be asked to work hours outside of normal business hours.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

Cayuse is an Equal Opportunity Employer.

All employment decisions are based on merit, qualifications, skills, and abilities.

All qualified applicants will receive consideration for employment in accordance with any applicable federal, state, or local law.