paycor
Computer User Support Specialist (Junior) – Part-Time/On-Call (PTOC)
Digital Enterprise Solutions, Inc.
Maryland, USA
Part Time, Temporary
Entry
Onsite
USD 15-16.75 hourly
Discovered 1 weeks ago
Free
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- Core hour day shifts: 6am-8pm, Monday-Friday
- Weekday overnight shifts: Monday-Thursday 8pm-7am
- Weekend day shifts: Friday, Saturday, Sunday 6am-7pm
- Weekend overnight shifts: Friday, Saturday, Sunday 6pm-7am
- Provide first-level technical support to users via phone, email, and/or ticketing system.
- Log and manage service requests using ITSM platforms such as Ivanti or ServiceNow
- Answer questions or resolve basic computer problems for clients in person, or via telephone or electronically.
- Assist users with troubleshooting issues related to hardware, software, email, printing, and basic network connectivity
- Escalate unresolved issues to Tier 2 support/specialized services as appropriate
- Maintain documentation of issues and resolutions
- A High School diploma or GED is required.
- Less than three (3) years of experience performing work in the abovementioned roles and responsibilities.
- Customer service skills, preferably gained within a call center-like environment.
- Excellent written and verbal communication skills.
- US Citizenship is required due to US government contract requirements.
- Ability to obtain and maintain a favorable non-NISP or SECRET clearance (interim required to start).
- Experience as a help desk specialist/agent within an enterprise environment.
- Experience at NAVAIR National Help Desk.
- Experience with Ivanti ITSM.
- Experience with ServiceNow.
- Active SECRET clearance.
- The hourly compensation range is $15 to $16.75/hour, commensurate with education and experience.
- Other compensation may include discretionary bonuses, referral rewards, and spot awards.
- Full-time benefits (once transitioned) include comprehensive health insurance (medical, dental, vision), Health Reimbursement Account (HRA), paid time off, paid holidays, life insurance with accidental death and dismemberment, short-term disability insurance, long-term disability, 401(k) with matching,
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