Provide technical support for desktop and laptop systems, including installation, configuration, imaging, and maintenance
Diagnose and repair hardware and software issues for Windows-based systems
Assist in setting up and maintaining office network equipment, printers, monitors, and other peripherals
Respond to and resolve help desk tickets efficiently while maintaining accurate documentation
Support user account management, password resets, and basic network troubleshooting
Collaborate with senior IT staff to deploy hardware upgrades and support IT infrastructure projects
Ensure adherence to company IT security policies and procedures
Configure and manage Azure Virtual Networks (VNets), subnets, network peering, routing, and connectivity solutions
Implement and maintain Azure network security controls, including Network Security Groups (NSGs), Azure Firewall, Application Gateway, Web Application Firewall (WAF), and Private Endpoints
Monitor and optimize Azure resource performance, availability, scalability, and cost efficiency
Ensure secure deployment of applications to production environments by enforcing security standards, access controls, and configuration management practices
Collaborate with development teams to integrate security requirements throughout the application deployment lifecycle
Perform security reviews and risk assessments of cloud-hosted applications and infrastructure
Implement identity and access management controls using Microsoft Entra ID (Azure Active Directory), role-based access control (RBAC), and conditional access policies
Configure and maintain secure hybrid connectivity solutions, including VPN Gateway and ExpressRoute integrations
Support cloud governance initiatives, including policy management, resource tagging, compliance monitoring, and audit readiness
Troubleshoot Azure networking, connectivity, performance, and security-related issues
Develop and maintain infrastructure-as-code (IaC) templates and deployment automation processes where applicable
Associate degree in Information Technology, Computer Science, or related field (or equivalent work experience)
Basic knowledge of PC hardware components, operating systems, and common applications
Experience supporting Azure cloud environments and enterprise-scale Azure architectures
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