Computer Systems Analyst I

Akima is seeking outstanding IT candidates in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air Force.

Akima is leading the way in transforming IT services from an in-house, base-centric delivery model to an advanced enterprise service delivery model.

We are looking for enthusiastic and driven individuals to fill the role of an Enterprise Service Desk Technician.

In this position, you will be the first point of contact for users, providing exceptional technical assistance and ensuring a seamless experience Airmen and Guardians across the globe.

If you thrive in a fast-paced environment and enjoy problem-solving while providing exceptional customer experience, this is the perfect opportunity for you!

Join us in making a difference and be part of a dedicated team that supports and empowers our users every day.

With our operations running 24/7, you’ll have the chance to embrace a dynamic work schedule that includes day shifts, weekends, and swing shifts.

• Advanced Technical Support: Resolve complex technical issues for end-users, utilizing deep knowledge of systems and applications to deliver high-quality, timely support.
• Incident Management: Actively manage and track incidents from initiation to resolution, ensuring proper documentation and escalation of unresolved issues to maintain service levels.
• Knowledge Base Enhancements: Develop and update Knowledge Base Articles (KBA) to facilitate self-service options and empower both users and team members.
• ServiceNow Proficiency: Utilize ServiceNow to manage incident tracking, ticketing, and reporting, ensuring efficient workflow and accurate documentation while leveraging the platform's features to enhance service delivery and support processes.
• Cross-Training: Participate in training and workshops to share expertise with team members, ensuring a well-rounded understanding of processes and tools across the team to enhance collaboration and support.
• US Citizenship required.
• The ability to obatain and maintain a DoD Secret Clearance.
• High School diploma and 5+ years’ technical experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience).