Computer Support Specialist

Summary/Function

Qualifications

• Working knowledge of the Service Desk system, phone system, supporting business applications, workflows and processes • Proficient knowledge of basic computer hardware • Bachelor’s degree in field of specialty or equivalent IT Support experience • Proficient computer skills and knowledge of software packages and their applications to include Microsoft Office and Microsoft operating systems • Excellent communication skills, both oral and written; ability to communicate technical directions, both in person and over the phone to people with a wide variety of technical expertise • Excellent customer service skills; ability to work successfully with a variety of personalities and various management levels • Familiar with department policies, processes and procedures • Consistently treat others with respect and maintain professional attitude and behavior • Ability to work a variety of shifts • Ability to safely lift and carry as much as 35 pounds • Experience working in a team-oriented, collaborative environment • Highly self-motivated and self-directed • Organized and detail oriented • Ability to work in a fast paced environment • Ability to triage and identify when escalation is necessary • Problem solving skills and critical thinking • Maintain or ability to obtain ITIL foundation certification within 1 year of start date • Commitment to maintain client confidentiality and data security • Communicate in a clear and service-oriented manner; use appropriate, professional language and grammar to effectively exchange ideas and information • Ability to proactively work with both external and internal clients; relate with others in a professional manner to accomplish work responsibilities and objectives • Ability to maintain regular, predictable attendance