Computer Support Specialist

• Use issue identification and troubleshooting methodologies to advance issues toward resolution
• Utilize knowledge base, print and online documentation
• Contribute information and solutions to the knowledge base, update documentation and share insight with the support team
• Aim for resolution of customer problems. When not possible, fully document and escalate to the appropriate person or team

• Monitor, research and follow up on open tickets
• Provide end users and customers with status updates on open tickets
• Maintain knowledge and proficiency with supported applications and platforms
• Participate in help desk and client training sessions

• One to two years of experience in a help desk, deskside support or call center computer support environment
• IT and/or help desk certifications (MCP or CompTia A+) required
• Experience with ticketing applications and call center applications
• College or technology school degree preferred
• Strong technical troubleshooting and customer service skills
• Strong verbal and written communication skills
• Technical proficiency with common hardware, software and technologies: Windows, Office, iOS, laptops, tablets, WiFi, peripherals, etc.

Preference will be given to individuals who have higher level certifications tracking towards server or network support, or extensive related experience.

LifeSouth is a non-profit community blood bank serving more than 150 hospitals in Alabama, Florida, Georgia, and Tennessee.

We are committed to meeting the blood supply needs of hospitals and their patients by providing the highest quality blood components and services.

With more than 45 donor centers, 55 bloodmobiles and 2,000 blood drives a month, our LifeSouth team is dedicated to making sure the blood is there when you or your family is in need.

To provide a safe blood supply that meets or exceeds the needs in each community we serve, and to provide a variety of services in support of ongoing and emerging blood and transfusion related activities.

If you meet the requirements and enjoy working in an engaging, fast-paced environment, please submit a detailed resume, cover letter, and certification validation.

Incomplete applications will not be considered.

This is a full-time position.

Starting salary is $20.00 - $22.00 per hour.

Criminal background check and drug screen required upon conditional offer of hire.

Equal Opportunity/Affirmative Action Employer/Drug-Free/Tobacco Free Workplace.

The position description may not include all the duties and responsibilities of the job.

that are not listed, but which the employee may be expected to perform, will fall within the scope of the skills, knowledge and training for the position.

LifeSouth is a Drug-Free and Tobacco-Free Workplace. LifeSouth is a VEVRAA Federal Contractor as well as an affirmative action employer and provides equal opportunity to all persons, regardless of race, religion, age, gender, disability, status as a protected veteran, national origin, color, or any other classification in accordance with federal, state, and local statutes, regulations, and ordinances. Veterans are encouraged to self-identify as LifeSouth desires to provide protected veterans priority referrals for open positions. LifeSouth complies with all laws and regulations associated with the Family Medical Leave Act (FMLA) and the Americans with Disability Act (ADA). LifeSouth is an E-Verify employer.

If you require any assistance to complete the application process or during the interview due to a disability, please contact the LifeSouth region where you are applying or call 1-888-795-2707 to request an accommodation.

Applications may be completed at a LifeSouth facility or mailed to corporate headquarters in lieu of the on-line application process.