Computer Support Specialist
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Key skills for this role
About the Role
Computer Support Specialist Role Overview Computer Support Specialists are the primary troubleshooters for computer hardware, software, and network issues. They act as the bridge between end-users (employees or customers) and complex technical systems, ensuring that technology runs smoothly and downtime is minimal.
Key Skills for This Role
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Role Overview
Computer Support Specialists are the primary troubleshooters for computer hardware, software, and network issues.
They act as the bridge between end-users (employees or customers) and complex technical systems, ensuring that technology runs smoothly and downtime is minimal.
1. User Support & Troubleshooting
- Respond to support requests via phone, email, chat, or in-person tickets.
- Diagnose and resolve issues with operating systems (Windows, macOS, Linux), software applications (Microsoft 365, Adobe, CRM), and hardware (laptops, printers, monitors).
- Guide users through step-by-step solutions remotely or in person.
2. System Maintenance
- Set up and configure new computers, user accounts, and peripherals.
- Install and update software, drivers, and security patches.
- Perform routine maintenance (disk cleanup, virus scans, hardware cleaning).
3. Issue Escalation & Documentation
- Log all support requests and resolutions in a ticketing system (e.g., Jira, Zendesk, ServiceNow).
- Escalate complex problems to higher-level IT teams (network engineers, sysadmins).
- Create and update internal knowledge base articles and user guides.
4. Security & Best Practices
- Ensure antivirus and firewall protection is active.
- Assist with password resets and multi-factor authentication (MFA).
- Educate users on basic security awareness (phishing, safe browsing).
Technical Skills
- Operating systems: Windows 10/11, macOS, basic Linux.
- Networking: TCP/IP, DNS, Wi-Fi configuration, basic VPN.
- Active Directory for user management.
- Remote desktop tools (TeamViewer, RDP, VNC).
- Ticketing system experience.
- Common enterprise software: Microsoft 365, Google Workspace, Slack, Zoom.
Soft Skills
- Strong verbal and written communication (explaining tech to non-tech people).
- Patience and empathy for frustrated users.
- Problem-solving and analytical thinking.
- Time management and triaging multiple tickets.
Education & Experience
- Associate degree in IT, Computer Science, or related field (or equivalent experience).
- Certifications are highly valued:
- **CompTIA A+** (most common entry-level)
- **Google IT Support Professional Certificate**
- **Microsoft 365 Certified: Fundamentals**
- **ITIL Foundation** (for service management)
- الراتب المدفوع: QAR٦٨٬٠٠٠٫٠٠ لكل عام
- موقع العمل: بشكل شخصي
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