ashby
Compliance Operations, CRA
SentiLink
Remote, USA
Full-time
Mid
Remote
USD 140000-160000 / year
Discovered 5 days ago
Free
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Responsibilities
- Build and own the entity's FCRA compliance program from a blank page including policies, procedures, training, monitoring, and periodic testing.
- Run consumer relations end-to-end: dispute intake, reinvestigation within the statutory timeline, file disclosure, identity theft blocks, and fraud alerts.
- Design and enforce permissible purpose controls, including user onboarding, certification, and recertification.
- Establish reasonable procedures to assure maximum possible accuracy, and the monitoring needed to demonstrate they work in practice.
- Partner with Engineering and Product to specify dispute and disclosure infrastructure, replacing manual process with tooling as volume grows.
- Serve as the compliance point of contact for client third-party risk diligence, and support regulator, state AG, and litigation matters alongside Legal.
- Own consumer complaint handling across the CFPB portal and state channels, and route what you learn back into procedure and product.
Requirements
- 7+ years in consumer financial services compliance, including hands-on FCRA experience at a consumer reporting agency.
- Demonstrated experience building a compliance program from scratch or materially rebuilding one, not solely administering an inherited program.
- Direct experience operating a dispute and reinvestigation function, including turnaround management and furnisher interaction.
- Strong writing: able to produce policies, procedures, and client diligence responses that stand on their own without heavy legal editing.
- Comfortable as a function of one in an early-stage environment, including doing the operational work personally before there is a team or tooling.
- Candidates must be legally authorized to work in the United States and must live in the United States.
- Preferred: JD, CRCM, CIPP-US, or CAMS; experience at a nationwide specialty CRA; Metro 2 and e-OSCAR fluency; exposure to a CFPB examination, state AG inquiry, or FCRA litigation; background in identity, fraud, or alternative data.
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