Complex Director of Food & Beverage Service
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Key skills for this role
About the Role
Marriott International is seeking a Complex Director of Food & Beverage Service to lead the F&B operation in Dubai. This role involves developing and executing F&B strategy, leading teams, maximizing revenue, and ensuring exceptional customer service.
Key Skills for This Role
Responsibilities
- Develop and implement promotions, food and wine pairings, menu items and presentations.
- Develop a food and beverage operating strategy aligned with the brand's business strategy.
- Ensure regular communication in all areas of food and beverage.
- Review staffing levels to meet guest service and operational needs.
- Set expectations and hold food and beverage leadership team accountable for service behaviors.
- Review financial reports to determine F&B performance against budget.
- Ensure cash control and liquor control policies are in place.
- Create an atmosphere that meets or exceeds guest expectations.
- Conduct annual performance appraisals with direct reports.
- Hire food & beverage leadership team members with strong functional expertise.
Requirements
- High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Full Job Posting
Job Summary
- Leading the property's food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering.
- Oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
- Ensures the food and beverage/culinary operation meets the brand's target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes financial performance.
Candidate Profile
- High school diploma or GED; 6 years experience in food and beverage, culinary, event management, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 4 years experience in the food and beverage, culinary, event management, or related professional area.
Core Work Activities
- Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
- Develops a food and beverage operating strategy that is aligned with the brand's business strategy and leads its execution.
- Ensures integration of departmental goals in game plans.
- Ensures that regular, on going communication occurs in all areas of food and beverage.
- Works with direct reports to review business and troubleshoot potential challenges.
- Reviews staffing levels to ensure that guest service and operational needs are met.
- Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
- Provides feedback to employees based on observation of service behaviors.
- Utilizes employee feedback and an open door policy to identify and address employee problems or concerns.
- Communicates critical information gained from pre and post convention meetings.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Order and purchase equipment and supplies.
Revenue and Customer Service
- Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
- Ensures cash control and liquor control policies are in place in food & beverage areas.
- Encourages calculated risk taking to generate incremental revenue and deliver Savvy Service.
- Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Strives to improve service performance.
Human Resource Activities
- Ensures property policies are administered fairly and consistently.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Communicates and executes departmental and property emergency procedures.
- Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
- Ensures new hires participate in the department's orientation program and receive appropriate training.
- Sets goals and expectations for direct reports using the performance review process.
- Establishes guidelines so employees understand expectations and parameters.
- Ensures employees receive on going training to understand guest expectations.
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