Complaints & Operations Officer
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Key skills for this role
About the Role
Job Overview We are looking for a responsible and detail-oriented Complaints & Operations Officer to join our team. The ideal candidate will manage client complaints efficiently while supporting daily operational activities to ensure smooth service delivery and high customer satisfaction.
Key Skills for This Role
Full Job Posting
Job Overview
We are looking for a responsible and detail-oriented **Complaints & Operations Officer** to join our team.
The ideal candidate will manage client complaints efficiently while supporting daily operational activities to ensure smooth service delivery and high customer satisfaction.
Key Responsibilities
- Handle client complaints professionally and ensure timely resolution.
- Maintain accurate records of complaints, follow-ups, and resolutions.
- Coordinate with internal departments to resolve operational issues.
- Support daily operations and ensure workflow accuracy.
- Monitor service quality and suggest improvements where required.
- Prepare complaint reports and operational performance updates.
- Ensure compliance with company procedures and service standards.
- Assist management with coordination and administrative support tasks.
Requirements
- Previous experience in **customer service, complaints handling, or operations support** preferred.
- Strong communication and problem-solving skills.
- Ability to manage challenging situations professionally.
- Good organizational and multitasking abilities.
- Proficiency in **Microsoft Office applications**.
- Attention to detail and ability to maintain accurate documentation.
- **Malayalam and Hindi language skills preferred.**
- **Male and female candidates are welcome to apply.**
Benefits
- Competitive salary package
- Career growth opportunities
- Supportive professional work environment
- Training and development opportunities
Job Type: Full-time
Pay: AED2,500.00 - AED5,000.00 per month
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