Community Support Worker (CSW), Program Manager

Main Duties and Responsibilities

• Lead the delivery, oversight, and continuous improvement of the Community Support Worker (CSW) program.
• Review, update, and maintain curriculum to ensure alignment with industry standards, regulatory requirements, and learner outcomes.
• Support the development of new CSW-related programming and enhancements to existing courses.
• Teach within the program and support instructional excellence through effective teaching practices, learner engagement, and assessment alignment.
• Recruit, onboard, supervise, and evaluate instructors and program staff, ensuring compliance with institutional and regulatory requirements.
• Oversee practicum and placement coordination to ensure students have access to quality placement opportunities that meet program needs.
• Collaborate with admissions, administration, career services, and external partners to support student recruitment, retention, placement capacity, and graduate outcomes.
• Ensure accurate documentation of curriculum, student and instructor records, and program operations in accordance with college policies and regulatory standards.
• Support audits, program reviews, reporting, and compliance activities related to private career college and institutional requirements.
• Contribute to the day-to-day management, quality assurance, staffing, budgeting, and operational planning of the program to support growth and student success.

Person Specifications