Community Support Services Associate

Responsible for the creation, editing, formatting and distribution of all CSS tickets within the ticketing platforms including but not limited to:

Periodic Information Certificates

Information Certificate Updates

Chargebacks

Violations

Correspondence

General meeting documentation

Ensures records are current, complete and accessible by updating, filing and maintaining a variety of databases, internal directories and drives. Including but not limited to Smartsheet trackers, Sharepoint drives and Connect.

Maintain billing submission procedures for chargeback invoices.

Liaise with Call Centre resolving issues for Property Managers.

Preparation of all record requests through operations, adhering to the Condominium Act’s timelines.

Handle process’ such as mail merging, redacting, editing of PDFs.

Assist other administrative and operational teams, such as reception as required

Ontario Secondary School Diploma (or equivalent)

3+ years of administration and customer service experience required.

Strong administration, communication and interpersonal skills required.

All internal candidates must have demonstrated the ability to be flexible, proactive and reliable in their current role

Works well independently and as a team player, with a passion for customer satisfaction.

Excellent written and verbal comprehension and communication skills.

Comprehensive knowledge of MS Word, including document formatting

Familiarity with internal drive/folder structure

Detail oriented, including sufficient knowledge of spelling and grammar to accurately proofread documents