Community Strategy Enablement Manager

Drive retention across assigned customer accounts.

Actively partner with community-based organizations to strengthen relationships and address shared goals.

Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met.

Foster meaningful connections that enhance customer and community outcomes.

Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations.

Facilitate weekly escalation review meetings and track follow-up actions across teams.

Track, and report escalation campaign metrics in Salesforce.

Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed

Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts.

Be innovative & think outside the box when it comes to developing new models that drive user adoption

Work with Marketing on Community-facing materials

Support Community-focused Marketing events.

3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.

Experience working with state or local government agencies, community-based organizations (CBOs), nonprofits, healthcare organizations, or other organizations serving vulnerable populations.

Demonstrated success building relationships across multiple stakeholder groups, including customers, community partners, government agencies, or cross-functional internal teams.

Experience managing complex projects or programs that require coordination across multiple organizations, competing priorities, and changing timelines.

Strong analytical and operational skills with experience using data to measure outcomes, identify opportunities, and improve processes.

Experience documenting processes, developing playbooks or standard operating procedures, or driving operational consistency across teams.

Experience using CRM or case management platforms (Salesforce preferred) and comfort learning new technology platforms.

Comfortable working in a fast-paced, evolving environment where processes, priorities, and customer needs continue to develop.

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays. Paid Parental Leave

Adoptive parents are included.

Join our ERGs to connect and engage with colleagues, like Military Veterans

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

Enjoy matching, immediate vesting and financial wellness resources