Community Specialist II – Technical & Knowledge

3+ years of experience in technical content creation, community management, customer engagement, or online communications.

Comfortable learning and writing about a technical product.

Strong communication and editing skills — able to help improve others' writing for clarity and accuracy.

Ability to coordinate and support events and programs.

Creative thinker, with an interest in coming up with new ways to engage users and grow the community.

Curiosity about the back end of how the community works, with room to grow into supporting and managing community automations.

Detail-oriented, with an eye for spotting content or discussions needing moderation.

Experience working cross-functionally with internal teams.

Enthusiasm for helping others and supporting a positive user experience.

Comfort experimenting with AI tools and identifying thoughtful ways to use them to improve how you work, while maintaining accuracy and good judgment.

Experience with community platforms, CRM tools, or Gainsight (or equivalent).

Experience building or supporting automations/workflows.

Familiarity with FME or data integration/ETL tools specifically.

Light scripting ability for automation work.

Interest in learning about data integration and FME technology.

Familiarity with JavaScript, HTML, CSS, and JSON, and experience working with APIs.

Curiosity about how technical products work under the hood.

Ability to translate technical complexity into clear, useful content.

Comfort learning back-end systems (automations, CRM data) alongside front-facing content work.

Clear communication skills and the ability to build rapport with users.

Attention to detail and care in managing tasks and content.

Openness to feedback and a collaborative approach to teamwork.

Willingness to learn new systems, tools, and subject matter.

When you choose a career with Safe Software, you’re also choosing...

Meaningful Work: Make a profound impact across our business, workplace and data integration product.

A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.

Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.

Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.

Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.

Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.

Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.

Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.

Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.

An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!

Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.

With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.

Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.

We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.

Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.

Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.